Effective Date: July 2025

At CHANDOK TECHNOSOFT, we are committed to delivering high-quality website design & development solutions with clarity, professionalism, and integrity. As a service-based business, our refund and cancellation policy is designed to ensure transparency and fairness while maintaining accountability on both sides.

1. Project-Based Services

• Refunds are not applicable once a project has commenced and work has begun on any milestone.
• Clients may request a full refund before the project start date or before work begins, provided no time or resources have been allocated.
• In case of mid-project cancellations initiated by the client, partial refunds may be considered only for unexecuted portions of the work, subject to deductions for administrative or resource efforts already invested.

2. Digital Deliverables

• Given the nature of work, including website builds, designs, and source code, no refunds will be issued once the final deliverables have been handed over or admin access has been transferred.
• This includes downloadable files, graphics, integrations, or any digital asset developed specifically for the client.

3. Recurring or Maintenance Services

For ongoing services such as monthly maintenance, content updates, or priority support:

• • Cancellations must be requested at least 7 days prior to the next billing cycle.
  • Once a billing cycle has started, no pro-rata refunds will be provided for unused time within that period.

4. Third-Party Tools, Licenses & Services

Any payments made on behalf of the client (prior written approval taken from client) for third-party tools, premium themes, plugins, or licensing services are non-refundable, as these are governed by the policies of external providers. 

5. Refund Request Procedure

To initiate a refund request (if eligible under the above clauses), the client must email us at: info@chandoktechnosoft.com with the following details:

• Name and project reference
• Invoice number
• Clear reason for refund or cancellation

Approved refunds, if any, will be processed to the original payment method within 7–10 working days from the date of approval.

6. General Conditions & Exceptions

CHANDOK TECHNOSOFT reserves the right to deny refund requests under the following circumstances:

• If substantial project work has already been completed or delivered
• If the client has been unresponsive for more than 15 consecutive days
• If repeated revision demands are made beyond the agreed scope
• If misuse, breach of contract, or unreasonable expectations are evident

7. Premature Project Termination

In the event of project cancellation by the client after the domain has been purchased and the hosting environment has been assigned to it, CHANDOK TECHNOSOFT will transfer domain ownership to the client and provide a complete backup of the website files in a standard format, along with the WordPress Admin login credentials. The client may use these files and access credentials to restore or rebuild the website on their own hosting environment.

Please note: Domain transfer, website files, and admin access will be handed over only upon full settlement of all outstanding project dues, including domain cost, hosting setup, and any custom development charges incurred up to that point.

8. Acknowledgement

By engaging our services, the client acknowledges and agrees to this Refund & Cancellation Policy. This ensures a clear understanding of responsibilities and protects the interests of both parties throughout the project lifecycle.

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